Fabio:
i've not recived yet the shares of today and yesterday! What's wrong?
      Call accepted by operator Customer Assistance.
Customer Assistance:
Hi , Welcome to Genius Funds. How may I assist you today ?
Fabio:
i've not recived yet the shares of today and yesterday! What's wrong?
Fabio:
my account number is XXXXXX
Customer Assistance:
What is your reinvestment percentage rate ?
Fabio:
100%
Customer Assistance:
Reinvestment rate means the percentage of your profits which you reinvest. (edit:qui credo che non abbia visto la risposta che gli ho dato prima  )
Customer Assistance:
Suppose, if you set the reinvestment percentage rate at 50% then your 50% profits gets reinvested and you can withdraw your 
other 50% profits. (edit beh qui confermo quanto scritto sopra!!   )
Fabio:
ok it is 100%
Fabio:
i've a renvestment rate of 100%
Customer Assistance:
If you set your reinvestment percentage rate at 100% then your whole profits gets reinvested or gets added into your initial deposit amount and you can not withdraw your profits. (qui capisco che è un assistente proprio demente  )
Fabio:
yes but it isn't the problem.... (ecco questo è quello che succede a parlare con i dementi)
Fabio:
my earning rate seems to be 0% (qui glielo spiego dolcemente e passo passo)
Fabio:
i've not recived the shares divident for 3 days (qui mi incazzo ma sempre passo passo  )
Customer Assistance:
Please do not worry, it will be done by tomorrow.
Fabio:
and what about the shares lost?
Fabio:
there is any chance to recive them back?
Customer Assistance:
You will be issued a share certificate signed and sealed by our company.
Share certificates act as legal tender against assets of our investment firm in case of any financial trouble. (qui davvero mi fà capire che ci è e ci fà mollo tutto  e saluto!! )
Fabio:
ok thank you!
Customer Assistance:
You're most welcome!
Customer Assistance:
Is there any other information I may assist you with ?
Fabio:
no thanks